1. Return & Replacements
No cancellations shall be permissible after the product is dispatched.
- Only prepaid orders are allowed.
- The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery :-
- - Product is defective/damaged.
- - Product is not same as ordered/described – different color, size, style, wrong product.
- Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
- You can place a Return request within 3 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
- Return request will be reviewed by Pentaaz.
- After approval, pickup of the product will be arranged through our courier partners.
- Return charge will be applied from the refund amount after product return.
2. Under what conditions can I return/ replace my product?
- Wrong Product-color/size/shape.
- Wrong item delivered.
- Unsatisfactory from low quality.
- Damaged Product – Physical damage/ Tampered product or packaging.
3. Can i return if product has manufacturing defect.
- If the product is under Manufacturer’s Warranty you can't return/replace.
4. Under what conditions returns/ replacement request will not be accepted?
- If Products are Altered/ Used.
- If Product is Returned without Original Packaging (price tags, labels & accessories).
- Damaged/Missing product that is reported after 2 days of the delivery.
5. Order Cancellation
- No cancellations shall be permissible after the product is dispatched.
- Accepting the product at the time of delivery cannot be denied and no refund will be given in such cases.
6. How Can I Cancel My Order?
You can cancel your order if it is not shipped