1. Return & Replacements

  • No cancellations shall be permissible after the product is dispatched.
  • Only prepaid orders are allowed.
  • The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery :-
    • - Product is defective/damaged.
    • - Product is not same as ordered/described – different color, size, style, wrong product.
  • Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
  • You can place a Return request within 3 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
  • Return request will be reviewed by Pentaaz.
  • After approval, pickup of the product will be arranged through our courier partners.
  • Return charge will be applied from the refund amount after product return.

2. Under what conditions can I return/ replace my product?

  • Wrong Product-color/size/shape.
  • Wrong item delivered.
  • Unsatisfactory from low quality.
  • Damaged Product – Physical damage/ Tampered product or packaging.

3. Can i return if product has manufacturing defect.

  • If the product is under Manufacturer’s Warranty you can't return/replace.

4. Under what conditions returns/ replacement request will not be accepted?

  • If Products are Altered/ Used.
  • If Product is Returned without Original Packaging (price tags, labels & accessories).
  • Damaged/Missing product that is reported after 2 days of the delivery.

5. Order Cancellation

  • No cancellations shall be permissible after the product is dispatched.
  • Accepting the product at the time of delivery cannot be denied and no refund will be given in such cases.

6. How Can I Cancel My Order?

You can cancel your order if it is not shipped