1. Return & Replacements

• No cancellations shall be permissible after the product is dispatched.
• Only prepaid orders are allowed.
• The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery :-
  • - Product is defective/damaged.
  • - Product is not same as ordered/described – different color, size, style, wrong product.
• Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
• You can place a Return request within 3 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
• Return request will be reviewed by Pentaaz.
• After approval, pickup of the product will be arranged through our courier partners.
• Return charge will be applied from the refund amount after product return.

2. Under what conditions can I return/ replace my product?

• Wrong Product-color/size/shape.
• Wrong item delivered.
• Unsatisfactory from low quality.
• Damaged Product – Physical damage/ Tampered product or packaging.

3. Can i return if product has manufacturing defect.

• If the product is under Manufacturer’s Warranty you can't return/replace.

4. Under what conditions returns/ replacement request will not be accepted?

• If Products are Altered/ Used.
• If Product is Returned without Original Packaging (price tags, labels & accessories).
• Damaged/Missing product that is reported after 2 days of the delivery.

5. Order Cancellation

• No cancellations shall be permissible after the product is dispatched.
• Accepting the product at the time of delivery cannot be denied and no refund will be given in such cases.

6. How Can I Cancel My Order?

You can cancel your order if it is not shipped